To maintain operational efficiency and transparency for our guests visiting the holy city of Ujjain, we follow a standardized cancellation and refund policy framework in accordance with Indian hospitality industry norms.
1. Standard Cancellation & Refund TrajectoriesFor all standard room reservations made directly through our website, refunds are calculated based on the precise window of time remaining before the scheduled check-in time (12:00 PM on the arrival date)
• Cancellation made 48 hours or more before check-in: 100% Refund of the advance booking amount will be issued (minus a nominal 5% banking/payment gateway processing fee).
• Cancellation made between 24 and 48 hours before check-in: 50% Refund of the advance booking amount will be issued. The remaining 50% will be retained as a retention charge.
• Cancellation made less than 24 hours before check-in: No Refund (0%) will be issued. The entire advance amount will be forfeited.
• No-Show Policy: If you fail to arrive at the property on your scheduled check-in date without prior written notice, it will be treated as a "No-Show." The entire booking will be canceled automatically, 100% of the payment will be forfeited, and the room will be released for other travelers.
2. Standard Amendment & Rescheduling Rule
• Any request to change or reschedule booking dates must be submitted via email or our official support channel at least 48 hours prior to the original check-in date.
• Rescheduling is strictly subject to room availability and seasonal tariff differentials (if the tariff for the new date is higher, the guest must pay the difference).
• No modifications or date changes are permitted within 24 hours of the scheduled check-in.
3. Peak Season & Religious Festival Exceptions
• As a standard practice in holy destinations across India, room reservations made for high-demand peak periods in Ujjain—including Mahashivratri, Sawan Maas (Mondays), Shahi Sawari days, Kartik Mela, and major long weekends—are strictly Non-Refundable and Non-Changeable.
• 100% retention charges apply for any cancellation requests covering these specific dates, regardless of when the request is submitted.
4. Early Check-out Framework• In accordance with standard Indian hotel rules, if a guest checks in and subsequently chooses to shorten their stay or depart before the confirmed check-out date, the hotel will charge for the complete duration of the original reservation.
• No partial refunds or pro-rated adjustments will be provided for unused nights.
5. Refund Processing Timelines and Mode
• Original Payment Source: All eligible refunds are credited directly back to the original digital payment method (UPI, Debit Card, Credit Card, or Net Banking) utilized during transaction checkout.
• No Cash Refunds: To maintain complete financial accountability, we do not issue cash refunds under any circumstances for online bookings.
• Settlement Window: Once a refund request is validated and approved by our system, the amount typically takes 5 to 7 business days to reflect in your bank account, depending entirely on standard banking clearance cycles in India.
6. Force Majeure & Management Cancellations
• In rare events where the property cannot honor your booking due to factors beyond reasonable control—such as severe natural disasters, structural emergencies, or sudden government-mandated travel restrictions—we will offer an alternative accommodation arrangement or issue a 100% full refund with zero deductions.
• The website/property’s total financial liability remains strictly capped at the exact amount paid to us by the guest.
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